Submit your claim online by clicking the button above or visit AXA office near you.
You must obtain a police report as this is required by law to process your claim. This is also required by the workshop to carry out the repairs on your vehicle
- Original police report;
- Copy of the registration card of the vehicle;
- Copy of the driving license of the driver at the time of the accident.
Pleae call AXA Motor Claims number below or vist the AXA office near you to open your claim.
|COUNTRY||TEL. NO.||WORKING HOURS|
|UAE||800 4845||24 hours|
|Muscat||2440 0160||8.30am to 5pm (Saturday to Thursday)|
|Sohar||2684 6421||8am to 1pm & 3:30pm to 6:30pm(Saturday to Wednesday)|
|Jeddah||02 2635566||8am to 5pm (Sunday to Thursday)|
|Al Khobar||03 8822813||8am to 5pm (Sunday to Thursday)|
|Riyadh||01 4776706||8am to 5pm (Sunday to Thursday)|
To submit your claim, please send us an e-mail on: Qatar Home Claims , or please visit the AXA office near you.
At your option we will indemnify you by replacement
reinstatement repair or payment where we are able to replace the
property payment will be limited to the cost of replacement by our
The total amount payable by us in respect of loss or
damage under Sections 1, 2 & 3 arising out of one
occurrence shall not exceed the sum(s) insured.
The sum(s) insured will not be reduced by the amount of any claim payment unless stated otherwise in any cover.
In respect of valuables
An amount of BHD/OMR 25 or AED/SAR 250 will be deducted
from any claim under each of the Sections 1, 2 and 3 of the Policy
unless a specific excess has been mentioned for any cover or in the
Schedule. Only one Excess may apply in the event of a claim under
more than one item arising out of the same occurrence at the same
Proof of value will be required when making a claim for
an item valued in excess of the Single Article Limit. We
recommended that you retain copies of receipts, valuations,
photographs, instructions booklets and guarantee cards to assist in
the event of a claim.
At our option we will indemnify you by payment
reinstatement replacement or repair. However we will not pay any
reduction in the market value of the Home resulting from
An amount of BHD/OMR 100 or AED/SAR 1000 will be
deducted from any claim under Sections 4 and 5 of the Policy. Only
one excess will apply in the event of a claim under more than one
item arising out of the same occurrence at the same
The Online Claims Portal provides ease of access for you to submit, track and manage your reimbursement claims easily from anywhere in the world.
Please note: you must keep a copy of all originals of claims submitted on line for at least 12 months as from time to time we may request these from you.
You can submit a new claim directly to AXA by uploading all of your claims documents allowing us to settle your claims within 15 working days.
For all claims submitted on line you can choose how you would like to be notified on the progress of a claim with AXA. You can choose to be notified via SMS or Email or both.
Please be aware that there is a maximum capacity for claims submitted on line, please ensure the files you are uploading are less than 1MB in size.
You can generate and print your claims report as soon as the claim is processed by AXA helping you to understand the amount reimbursed by AXA.
If for any reason AXA requires further information to process your claim you will be notified in the way you choose. You can then resubmit the information on line ensuring the claim is processed as quickly as possible.
Before you start it is helpful to have all of the correct documents and information below so you can upload or follow your claims.
Policy Number & Membership Number – both can be found on your AXA Membership Card.
A fully completed claim form – ensure that this has been stamped and signed by the treating doctor and also signed by you.
All invoices related to the claim together with proof of payment i.e. receipts/ paid stamp.
Any supporting documents you may have been provided with by the hospital/treating practitioner i.e.
- Medical Reports
- Laboratory Test Results
- Ultrasound Reports
- Referral Letter
If in doubt, ensure you upload all documents you have received from the medical provider. This will ensure we have as much information as possible to process your claim quickly and will reduce the need to request further information.
To Track/ Manage a claim you will need the reference number provided to you by SMS/Email when you submitted the claim.
The Online Claims Portal is quick and easy to use, each step provides you with helpful hints at each stage wherever you see this sign you can click to understand what is required in this section
You are also able to submit multiple claims and invoices in one step.
If you do require further information on the portal or anything else related to your AXA Healthcare Scheme, please contact AXA Customer Service.
|COUNTRY||TEL. NO.||WORKING HOURS|
|UAE||+971 4 429 4000||24 hours|
|Oman:||800 729 26|
|Bahrain||+973 17 582 612
|Qatar||+971 4 412 8733
To submit your claim, please send us an e-mail on: Qatar Travel Claims , or please visit the AXA office near you.
You must notify us in respect of the Medical Claim for
Section A,B,C,D,E,F,G,H,I,J, and K – immediately after
occurrence of any event the consequence of which could result in a
claim, you or any other person acting on your behalf should contact
as soon as possible the Alarm Centre in order to receive our prior
approval and indication on the procedure to follow.
Contact AXA +441 892 55 6767 - 24 hours a day, 7 days week
Email : firstname.lastname@example.org
Please refer to terms and condition for complete details and other additional local numbers for claims.
You should state:
For all other Sections L, M, N, O, P, Q & R, kindly contact our offices on the below mentioned numbers as soon as possible, but not later than 31 days of the end of the Trip.
Theft claims you must provide written proof from the police that the incident has been reported.
Baggage delay claim you should get a letter /report from the airline confirming the delay and delivery dated and time of baggage.
+9661 478 0282
+9661 477 3097
+971 429 1380
+974 440 60600
+973 17 582042
+968 24 00 100
Sun to Thu 8am to 5pm
Qatar Financial Centre Tower 1 – Ground floor - Opposite City Center Mall – West Bay
Telephone: +974 4 496 73 83
Fax: +974 4 496 73 77